For the Film Photography Community
At Pro Camera Kit Store, we understand the unique needs of film photographers and collectors. Just as we carefully handle vintage cameras and light-sensitive materials, we approach shipping and returns with the same precision and care. Our policies are designed to support your creative journey while maintaining the integrity of our specialized products.
Shipping Information
Order Processing Time
We carefully prepare each order with the attention it deserves:
- Processing Time: 1-2 business days
- Orders placed after 2 PM EST will be processed the next business day
- Weekend orders are processed on Monday
Shipping Methods & Timeframes
Via DHL or FedEx
10-15 business days after shipping
Via EMS (for orders over $50)
15-25 business days after shipping
Returns & Exchanges
We want you to be completely satisfied with your purchase. If your equipment doesn’t feel right or apparel doesn’t fit perfectly, we’re here to help.
Return & Exchange Timeframe
- 15 days from the date you receive your order
- This gives you adequate time to test equipment and ensure it meets your creative needs
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, undamaged packaging
- Unused and in resalable condition
- Including all original tags, accessories, and documentation
- Accompanied by the original packing slip or order confirmation
Non-Returnable Items
Due to the specialized nature of these products and to ensure safety and quality, the following cannot be returned or exchanged:
- Chemicals (for safety and regulatory reasons)
- Opened Film (to maintain light-sealed integrity)
- Darkroom Supplies that have been opened or used
- Archival Sleeves that have been opened
We handle these items with the same care we’d expect when receiving them ourselves, ensuring they remain pristine for the next photographer.
Step-by-Step Return Process
1 Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Wait for Authorization
Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not ship items back without this authorization.
3 Package Your Items
Carefully package the items in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.
4 Ship to Us
Ship your return to the address provided in your RMA authorization. We recommend using a trackable shipping service as you are responsible for the package until it reaches us.
5 Processing
Once we receive and inspect your return (typically within 3-5 business days of receipt), we will process your refund or exchange.
Refund Timeline & Method
Refunds will be issued to the original payment method used for purchase:
- Credit Card Refunds: 5-10 business days after processing
- PayPal Refunds: 3-5 business days after processing
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Pro Camera Kit Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Order Details:
– Order Number: [Your Order Number]
– Order Date: [Date of Order]
– Product(s) to Return: [Product Name(s) and Quantity]
– Reason for Return: [Please provide details]
For exchanges:
– Desired Replacement: [Product Name and Variant if applicable]
My contact information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Phone: [Your Phone Number]
I confirm that the item(s) are in original condition with all packaging and accessories.
Thank you for your assistance.
Sincerely,
[Your Name]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We will expedite a replacement and provide a prepaid return label for the damaged item.
Need Assistance?
Our team of photography enthusiasts is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 4878 Hillside Street, Mesa, US 85225
We typically respond within 1-2 business days.
Thank you for being part of our film photography community. We’re committed to supporting your creative journey and ensuring your complete satisfaction with every purchase from Pro Camera Kit Store.