At Pro Camera Kit Store, we approach your satisfaction with the same care and precision that we apply to packaging your film photography equipment. Just as we protect your vintage cameras and film from light and environmental factors, we are committed to ensuring your complete happiness with every purchase.

Our Return & Exchange Promise

We understand that sometimes a product might not meet your expectations, whether it’s a camera that doesn’t feel right in your hands or apparel that doesn’t fit perfectly. That’s why we offer a straightforward returns and exchanges process for our film photography community.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. This gives you adequate time to test your equipment and ensure it meets your creative needs.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Including all original tags, accessories, and documentation
  • Accompanied by the original packing slip or order confirmation

Non-Returnable Items

Due to the nature of certain products and to ensure the safety and quality of our offerings, the following items cannot be returned or exchanged:

  • Chemicals (for safety and regulatory reasons)
  • Opened Film (to maintain light-sealed integrity)
  • Darkroom Supplies that have been opened or used
  • Archival Sleeves that have been opened

We handle these items with the same care we’d expect when receiving them ourselves, ensuring they remain pristine for the next photographer in our community.

Step-by-Step Return Process

1
Contact Our Team

Email us at [email protected] within 15 days of receiving your order with your return or exchange request. Use the template below to ensure we have all necessary information.

2
Wait for Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not ship items back without this authorization.

3
Package Your Items

Carefully package the items in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.

4
Ship to Us

Ship your return to the address provided in your RMA authorization. We recommend using a trackable shipping service as you are responsible for the package until it reaches us.

5
Processing

Once we receive and inspect your return (typically within 3-5 business days of receipt), we will process your refund or exchange.

Refund Timeline & Method

Refunds will be issued to the original payment method used for purchase:

  • Credit Card Refunds: 5-10 business days after processing
  • PayPal Refunds: 3-5 business days after processing

Please note that shipping costs are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Return Request Template

To streamline your return or exchange process, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Pro Camera Kit Store Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Order Details: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Product(s) to Return: [Product Name(s) and Quantity] – Reason for Return: [Please provide details] For exchanges: – Desired Replacement: [Product Name and Variant if applicable] My contact information: – Full Name: [Your Full Name] – Email: [Your Email Address] – Phone: [Your Phone Number] I confirm that the item(s) are in original condition with all packaging and accessories. Thank you for your assistance. Sincerely, [Your Name]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We will expedite a replacement and provide a prepaid return label for the damaged item.

Need Assistance?

Our team of photography enthusiasts is here to help with any questions about returns or exchanges.

Email: [email protected]

Address: 4878 Hillside Street, Mesa, US 85225

We typically respond within 1-2 business days.

Thank you for being part of our film photography community. We’re committed to supporting your creative journey and ensuring your complete satisfaction with every purchase from Pro Camera Kit Store.