Welcome to the Pro Camera Kit Store FAQ page. We’ve curated this collection of answers to help you navigate your film photography journey with us. From vintage cameras to darkroom essentials, we’re here to ensure your experience is as smooth as developing a perfect roll of film.

Product Questions

What types of products do you specialize in?
We curate a carefully selected range of film photography equipment and accessories including vintage cameras, film stocks, darkroom supplies, archival sleeves, chemicals, and photography-inspired apparel and accessories. Each item is chosen with the film photography enthusiast in mind.
Do you inspect vintage cameras before shipping?
Yes, every vintage camera receives our meticulous attention. We thoroughly inspect and package each camera with archival-quality materials to ensure it meets our curated quality standards before shipment.
How do you protect film during shipping?
We take special care to protect film from light and environmental factors during packaging and shipping. Our packaging methods are designed specifically for photographic materials.

Shipping & Delivery

Where do you ship?
We ship worldwide to film photography enthusiasts across the globe. Please note we’re currently unable to ship to certain remote locations and parts of Asia due to logistical constraints.
What are your shipping options and timeframes?
We offer two shipping options:
• Standard Shipping ($12.95): Delivered via DHL or FedEx, typically arriving within 10-15 days after shipping
• Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after shipping

Please allow 1-2 business days for order processing before shipping.
Do you offer order tracking?
Yes, once your order ships, you’ll receive a confirmation email with tracking information. You can follow your film photography treasures as they make their journey to your doorstep.
Are there any international shipping considerations?
International customers should be aware that customs duties or import taxes may apply depending on your country’s regulations. We ensure all photographic chemicals comply with international shipping regulations.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your financial security is as important to us as the quality of our photographic equipment.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Please contact us at [email protected] to initiate a return. We want you to be completely satisfied with your film photography equipment.
What if my item arrives damaged?
While we take extreme care in packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll work quickly to resolve the issue.

Product Care & Usage

How should I store my film?
For optimal results, store film in a cool, dry place away from direct sunlight and radiation sources. Our archival sleeves are perfect for protecting your negative collections long-term.
Are your darkroom chemicals safe for home use?
All our darkroom chemicals are securely sealed and safe for transport. However, we recommend following standard safety protocols when handling chemicals, including proper ventilation and protective equipment.

Still Have Questions?

Our team of photography enthusiasts understands the importance of your photographic tools and is here to help. Contact us at [email protected] – we’re passionate about keeping the art of film photography alive and accessible to creators worldwide.

Pro Camera Kit Store
4878 Hillside Street, Mesa, US 85225

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